FAQs

What is the minimum number of packs I can order?

We have two types of designs available, our main range begins with the product code XCOL and has a low minimum order quantity of 50 packs per design. Our premium range begins with the product code XGBC and has a minimum order quantity of 200 packs per design.


What is the turnaround time for an order?

We aim to email you a proof within 7 working days of receiving your order. Once your proof has been approved delivery can take up to 6 weeks. During busier times we try to reduce this timeframe. If you have an urgent order, please get in touch if and we will try our best to meet your deadline.


Will my charity's logo be printed on the packs?

Yes, we can print your charity logo and information on the packs. Usually your logo will be printed in colour on the back of the pack and in black and white on the backing slip. If you choose to have your packs in our new environmentally friendly cardboard boxes instead of cello bags, your charity information will be printed in colour on the back of the box.


Can I have more than one design in a pack?

Yes, you can have more than one design per pack as long as both designs have a product code starting XCOL and the designs are the same shape. We can also print mixed bespoke packs, so please get in touch if you have any specific requirements. Please note if you require more than 2 designs per pack, the minimum order will be 300 packs.


Are Christmas Card Packs environmentally friendly?

All our cards are printed on FSC board which means it is sourced from sustainable forests or recycled waste. Christmas cards are recyclable and many cards can be recycled in the main part of the recycling bin but any card which has glitter, glue, is over-printed in foil or a 3D image cannot be recycled.


I’m trying to reduce single use plastic - is there another option for packaging?

For Christmas 2020, we are introducing cardboard boxes to hold your Christmas Cards, instead of the usual plastic cello wrap you are probably used to. The boxes are printed on the same FSC accredited cardboard as the Christmas cards. Your design will be printed so your customer can still appreciate the look and feel of the cards inside without having to open it to see the cards themselves. As with the cards all materials used to print the boxes will be FSC accredited. The boxes will be available for all three of our standard card sizes in our standard range and will cost just 10p ex VAT extra per pack.


What if I have a specific request?

We will always try our best to accommodate any specific requirements so please get in touch- our contact number is 0191 284 6267 - we are always happy to chat through each individual's requirements.


How much do you charge to deliver within the UK?

  • Up to 100 packs - £5 ex VAT
  • 101-200 packs £10.00 ex VAT
  • 201-300 packs £15.00 ex VAT
  • 301-400 packs £20.00 ex VAT
  • 401+ packs £25.00 ex VAT
  • Any deliveries outside the UK will be quoted on an order by order basis.


    How can I pay?

    We require payment within 14 days of goods being received.

  • If you would like to pay by BACS, our Bank details are as follows:
  • Account Number: 43806944 Sort Code: 40-34-18
  • To pay by cheque, please make it payable to Christmas Card Printers, write your invoice number on the back and post it to:
  • First Floor, 105-107 High Street, Gosforth, Newcastle upon Tyne, NE3 1HA, United Kingdom
  • To pay by credit or debit card please phone us with the details on 0191 284 6267.

  • What if there is an error with my order?

    We will make every effort to ensure that the order supplied to you will be of satisfactory quality. If, once you have examined the order, you discover a defect in the quality you must inform us within 1 week of receiving the goods. If you notify us of a defect in the quality of your order we will replace the order free of charge.


    Can I cancel my order?

    If you change your mind or your circumstances change, you can cancel an order at any time prior to proof approval. Once a proof has been approved, we will authorise your product for production. If you wish to cancel an order after this you must inform us immediately to enable us to stop the personalisation process. We will then take all necessary steps to minimise any financial liability on your part, but we must emphasise that, once the personalisation process has started you will be liable to pay in full for any part of your order which has been personalised prior to your cancellation plus any reasonable administrative or delivery costs incurred by us as a result of the cancellation.


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